Help Center

Shipping

Delivery Time

• What is Evolova's standard delivery time?
• What is the difference in delivery time between custom and standard items?
• Who are Evolova’s logistics partners?
• Can the product be shipped to a pickup location?
• What should I do if my shipment is delayed?

Tracking & Changing

• How do I track my Evolova doll order?
• Can I change the delivery address of a shipped order?
• What should I do if my package has problems during transportation (such as damage or loss)?
• Can I choose expedited delivery or change the courier?
• What should I do if the courier shows that the package is stranded at a certain location?

Still not received the goods

• My order was shipped, but why haven't I received it yet?
• What should I do if the courier company indicates that the package is lost?
• What should I do if my package is marked as "Undelivered"?
• How can I confirm that my package has been delivered to the correct address?
• I did not receive any notification from the courier, where is the package now?

Payment

Payment methods and options

• What payment methods does Evolova support?
• How to choose payment method?
• Is it possible to pay in installments?

Payment issues and security

• I'm having trouble paying, what should I do?
• How can I ensure my payment details are safe?
• Are payments refundable?

Order and after-sales service

• How long will it take for me to receive order confirmation after payment?
• Can I modify my order?
• How to apply for after-sales service?

Doll Care

Sex Doll Cleaning

• How do I clean my sex doll?
• How often do I need to clean my doll?
• If I spray perfume on a doll, will it be damaged?
• Do Evolova sex dolls have an odor?

Instructions for use of dolls

• How to keep your baby warm in winter?
• Why should I buy a sex doll?
• How to store a sex doll?
• Which lubricant should I use?

Sex Doll Cleaning Tools

• What soaps or chemicals should I avoid when cleaning my doll?
• Why choose Evolova special cleaning tools instead of ordinary cleaning tools?
• How to use Evolova care powder to better protect the doll's material?

Sex Doll Guides

Beginner's Guide

• Why should I choose a sex doll with a larger bust size?
• How can I dress up my Evolova doll?
• What is the difference between a full-size sex doll and a torso sex doll?
• Which Evolova sex doll is the heaviest? Which is the lightest?

Breast Lovers Guide

• Why choose Evolova big breast sex doll?
• Will the feel of a busty doll's breasts change?
• Why are big breasted sex dolls more pleasurable?
• How can breast lovers maximize their enjoyment of using big breast sex dolls?

Ass Enthusiast Guide

• Which Evolova butt sex doll is the biggest? Which is the smallest?
• Why choose a big butt butt model instead of a full body doll?
• How does the material of big butt models affect the experience?
• How to clean and maintain a big butt model?

Refund & Return

Refund Conditions

• What is Evolova's refund policy?
• How do I request a refund?
• What is the time frame within which I can get a refund?
• Are there any refund fees or other charges?
• Will the refund be processed to my original payment method?

Return policy

• Can I return an item?
• What conditions must be met for returns?
• Can I return or exchange an opened or used item?
• How long does it take to process a return?
• Can I return an item if it is damaged or defective?

Special circumstances

• Are any items not eligible for refund or return?
• Can I return the product if I don't have the original packaging?
• Do you support exchanges instead of refunds?
• If the refund period for a product has expired, can I still apply for a refund?

General

Common Questions

• Why should you purchase a realistic sex doll torso?
• What should you know when buying a sex doll torso?
• What effect does sweat have on TPE and silicone dolls?
• Can silicone or TPE sex dolls be soaked in water for cleaning?
• Will pinch marks affect the appearance and function of silicone or TPE sex dolls?

Reasons for purchase

• Why Mini Sex Dolls Are the Perfect Choice for You?
• Why choose a BBW sex doll?
• Why choose a big breast sex doll?
• Why Can't Men Resist Big Ass Sex Dolls?
• Why choose a life-size sex doll?

Sexual health

• What are the benefits of masturbation？
• What pleasure can sex bring?
• Can using a sex doll torso help me relax and reduce stress?
• Can sex dolls be used to treat erectile dysfunction?