At Evolova, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we’re here to help.

Order Cancellation

Orders can be canceled before shipment free of charge.

If your order has not been shipped yet, please contact our support team as soon as possible and we will process the cancellation and full refund for you.

Once the order has been shipped, the return policy below will apply.

14-Day Return Policy

We offer a 14-day return policy on eligible products.

You may request a return within 14 days after receiving your package if:

· The product is unused

· The packaging remains unopened and sealed

· The item is in original condition

For hygiene and safety reasons, opened or used products cannot be returned.

Return Conditions

To qualify for a return:

· The item must remain unopened and unused

· All original packaging, accessories, manuals, and included items must be returned together

· The product must not show signs of wear, damage, or use

Returns that do not meet these conditions may be rejected.

Non-Returnable Items

For hygiene and personal safety reasons, we cannot accept returns for:

· Opened or used dolls

· Opened accessories or intimate products

· Products damaged by misuse, improper cleaning, or modification

· Clearance or final sale items

Damaged or Incorrect Orders

If you receive:

· A damaged item

· A defective product

· The wrong product

Please contact us within 48 hours of delivery with:

· Your order number

· Photos or videos showing the issue

· A brief description of the problem

Our support team will review the case and arrange a replacement or refund if applicable.

Refund Process

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to your original payment method within several business days depending on your payment provider.

Shipping fees are non-refundable unless the return is caused by our error.

Return Shipping

Customers are responsible for return shipping costs for all non-quality-related returns, including:

· Change of mind

· Personal preference

· Ordering the wrong product

· No longer wanting the item

Return shipping costs will only be covered by Evolova if:

· The wrong item was sent

· The item arrived damaged

· The product has a verified manufacturing defect

We recommend using a trackable shipping service for all returns.

Warranty Policy

Evolova products are covered by a limited warranty against manufacturing defects under normal use.

The warranty does not cover:

· Normal wear and tear

· Damage caused by improper use or storage

· Damage caused by water intrusion, accidents, or unauthorized modifications

· Cosmetic damage after use

If you believe your product has a manufacturing defect, please contact our support team with photos or videos for assistance.

Contact Us

For return requests or warranty support, please contact:

Support@evolova.com