Welcome to the Evolova Help Center

Sex Doll FAQs

Delivery Time

Q1: What is Evolova's standard delivery time?

Our standard delivery time for customers in the US, Canada, UK, and most European countries is typically 7 to 15 business days, depending on product availability. For other countries, delivery times may vary but usually do not exceed 20 days.

Q2: What is the difference in delivery time between custom and standard items?

Standard items are usually shipped within 7-15 business days. Custom items require additional time for manufacturing and personalization, so delivery may take 3 to 6 weeks.

Q3: Who are Evolova’s logistics partners?

 We partner with trusted global couriers such as DHL, FedEx, UPS, and local postal services to ensure timely and secure delivery.

Q4: Can the product be shipped to a pickup location?

Currently, we only offer direct home delivery. Shipping to third-party pickup locations is not available at this time.

Q5: What should I do if my shipment is delayed?

 If you experience a delay, please contact our customer support team with your order number. We will track your shipment and provide updates promptly.

Tracking & Changing

Q1: How do I track my Evolova doll order?

After your order is shipped, we will send you a tracking number via email or SMS. You can use this number on the courier’s official website to monitor your shipment status in real time.

Q2: Can I change the delivery address of a shipped order?

Once the order has been shipped, changing the delivery address is generally not possible. Please double-check your shipping details before confirming the order. If you need assistance, contact our customer service immediately.

Q3: What should I do if my package has problems during transportation (such as damage or loss)?

If you notice any damage or suspect loss, please contact us as soon as possible with photos and your order details. We will work with the courier to investigate and arrange for a replacement or refund if necessary.

Q4: Can I choose expedited delivery or change the courier?

Currently, we offer standard shipping. Expedited delivery or courier changes are not supported at this time, but we strive to provide reliable and timely shipping via our trusted partners.

Q5: What should I do if the courier shows that the package is stranded at a certain location?

If the courier shows that your package is stranded at a certain location, this may be due to customs clearance or transit delays. Please don’t worry and contact our customer support at support@evolova.com with your tracking number and order details. We will promptly coordinate with the courier to resolve the issue and keep you updated.

Still not received the goods

Q1: My order was shipped, but why haven't I received it yet?

Delivery times can vary due to shipping distance, customs clearance, or courier delays. Please use your tracking number to check the latest status. If the delay is excessive, contact us at support@evolova.com for assistance.

Q2: What should I do if the courier company indicates that the package is lost?

 If the courier marks your package as lost, please contact our customer support immediately at support@evolova.com with your order and tracking details. We will work with the courier to investigate and provide a solution.

Q3: What should I do if my package is marked as "Undelivered"?

“Undelivered” status may occur if the courier attempted delivery but no one was available to receive it. Please check with your local courier office or contact us at support@evolova.com for further help.

Q4: How can I confirm that my package has been delivered to the correct address?

The courier usually requires a signature or photo proof upon delivery. You can contact the courier company with your tracking number for confirmation. For additional assistance, email us at support@evolova.com.

Q5: I did not receive any notification from the courier, where is the package now?

Sometimes courier notifications might be delayed or sent to your spam folder. Please check your email (including spam) and use the tracking number to verify the status on the courier’s website. If you still can’t locate your package, contact us at support@evolova.com.

Payment methods and options

Q1: What payment methods does Evolova support?

Evolova accepts multiple payment methods including major credit/debit cards (Visa, MasterCard, American Express), PayPal, and some local payment gateways depending on your region.

Q2: How to choose payment method?

During checkout, you will be presented with all available payment options for your location. Simply select your preferred method and follow the prompts to complete the payment securely.

Q3: Is it possible to pay in installments?

Yes, Evolova supports installment payment options through third-party providers such as Klarna, Afterpay, or Affirm (availability depends on your region). You can choose the installment plan during checkout if eligible.

Payment issues and security

Q1: I'm having trouble paying, what should I do?

 If you encounter issues during payment, please first check your internet connection and payment details. Ensure your card has sufficient balance and is authorized for online purchases. If problems persist, contact our customer support at support@evolova.com for assistance.

Q2: How can I ensure my payment details are safe?

Evolova uses secure, encrypted payment gateways that comply with PCI DSS standards to protect your information. We do not store your full credit card details on our servers. Payments are processed through trusted providers like PayPal, Stripe, and other reputable services.

Q3: Are payments refundable?

Refunds depend on our return and refund policy. If eligible, refunds will be processed back to your original payment method. For detailed refund instructions or questions, please contact support@evolova.com.

Order and after-sales service

Q1: How long will it take for me to receive order confirmation after payment?

Once your payment is successfully processed, you will receive an order confirmation email within a few minutes. Please check your inbox and spam folder.

Q2: Can I modify my order?

Modifications are possible only before the order is shipped. Please contact us as soon as possible at support@evolova.com with your order number and requested changes.

Q3: How to apply for after-sales service?

For any after-sales service including returns, exchanges, or repairs, please contact our customer support at support@evolova.com with your order details and issue description. Our team will guide you through the process.

Sex Doll Cleaning

Q1: How do I clean my sex doll?

Clean your doll after each use with warm water and mild antibacterial soap. Use a soft cloth or sponge to gently wash the surface. Avoid harsh chemicals or alcohol-based cleaners. Make sure to dry thoroughly to prevent mold.

Q2: How often do I need to clean my doll?

It’s recommended to clean your doll after every use to maintain hygiene and prolong its lifespan.

Q3: If I spray perfume on a doll, will it be damaged?

Spraying perfume or any strong chemicals directly on the doll’s skin may cause damage or discoloration. We advise against using perfumes or sprays on the doll.

Q4: Do Evolova sex dolls have an odor?

New dolls may have a slight manufacturing scent initially, but this usually fades after airing out for a few days. Our dolls are made with high-quality materials to minimize odors.

Instructions for use of dolls

Q1: How to keep your baby warm in winter?

To keep your doll warm during cold months, avoid exposing it to extreme cold or drafts. Store it in a temperature-controlled room and consider using a soft blanket or heating pad (on low setting) for short periods to maintain warmth.

Q2: Why should I buy a sex doll?

Sex dolls provide companionship, intimacy, and a safe way to explore your desires without the complications of a human relationship. They offer privacy, convenience, and can enhance your personal lifestyle.

Q3: How to store a sex doll?

Store your doll in a cool, dry place away from direct sunlight. Use the original packaging or a soft cloth cover to protect it from dust and damage. Avoid placing heavy objects on the doll to prevent deformation.

Q4: Which lubricant should I use?

Use a high-quality, water-based lubricant that is safe for silicone or TPE materials. Avoid oil-based or silicone-based lubricants as they can damage the doll’s skin.

Sex Doll Cleaning Tools

Q1: What soaps or chemicals should I avoid when cleaning my doll?

Avoid harsh chemicals, bleach, alcohol-based cleaners, and strong detergents as they can damage the doll’s skin and material.

Q2: Why choose Evolova special cleaning tools instead of ordinary cleaning tools?

Evolova’s cleaning tools are specially designed to be gentle on delicate doll materials while effectively removing dirt and bacteria. Ordinary tools may be too abrasive or unsuitable, risking damage.

Q3: How to use Evolova care powder to better protect the doll's material?

After cleaning and drying your doll, lightly dust the Evolova care powder on the surface to maintain softness, reduce stickiness, and prolong the material’s lifespan.

Beginner's Guide

Q1: Why should I choose a sex doll with a larger bust size?

A larger bust size can enhance the visual appeal and provide a more realistic, satisfying experience for many users. It may better match personal preferences for aesthetics and tactile feel.

Q2: How can I dress up my Evolova doll?

You can dress your doll in various outfits including lingerie, casual wear, cosplay costumes, or themed attire. Make sure to choose soft fabrics and avoid tight clothing that might damage the doll’s skin.

Q3: What is the difference between a full-size sex doll and a torso sex doll?

A full-size sex doll includes the entire body—head, limbs, and torso—while a torso sex doll consists only of the upper body, usually without legs or arms. Torso dolls are lighter, more compact, and often more affordable.

Q4: Which Evolova sex doll is the heaviest? Which is the lightest?

Our heaviest sex dolls are full-size models with full limbs and detailed features, weighing up to 80 lbs or more. The lightest are torso-only models, typically ranging from 20 to 40 lbs, ideal for easy handling and storage.

Breast Lovers Guide

Q1: Why choose Evolova big breast sex doll?

Evolova big breast sex dolls feature realistic shapes, soft and supple materials, and detailed craftsmanship to provide a lifelike and satisfying tactile experience.

Q2: Will the feel of a busty doll's breasts change?

With proper care, the softness and texture of the doll’s breasts will remain consistent over time. Avoid exposure to harsh chemicals or excessive heat to maintain their quality.

Q3: Why are big breasted sex dolls more pleasurable?

Larger breasts can enhance the visual appeal and offer a fuller, more realistic sensation during use, which many users find highly satisfying.

Q4: How can breast lovers maximize their enjoyment of using big breast sex dolls?

Use quality lubricants, gentle handling, and dress your doll in outfits that accentuate the bust. Regular cleaning and care also help maintain the doll’s softness and appearance for the best experience.

Ass Enthusiast Guide

Q1: Which Evolova butt sex doll is the biggest? Which is the smallest?

Our biggest butt models feature enhanced curves and dimensions designed for maximum realism and satisfaction. The smallest models are more compact, ideal for easy storage and handling. Please check our product catalog for specific sizes and weights.

Q2: Why choose a big butt model instead of a full body doll?

Big butt models focus on delivering an exceptional tactile and visual experience targeting the hips and buttocks, often at a more affordable price and lighter weight compared to full body dolls.

Q3: How does the material of big butt models affect the experience?

High-quality TPE or silicone materials offer realistic softness and elasticity, enhancing comfort and pleasure. Material quality also affects durability and ease of cleaning.

Q4: How to clean and maintain a big butt model?

Clean after every use with warm water and mild soap, dry thoroughly, and apply care powder to maintain softness. Store in a cool, dry place away from direct sunlight.

Refund Conditions

Q1: What is Evolova's refund policy?

Evolova offers refunds under specific conditions such as product defects or shipment errors. Please review our full refund policy on the website for detailed eligibility criteria.

Q2: How do I request a refund?

To request a refund, contact our customer support at support@evolova.com with your order number and reason for refund. Our team will guide you through the process.

Q3: What is the time frame within which I can get a refund?

Refund requests must be made within 14 days of receiving the product. Late requests may not be accepted.

Q4: Are there any refund fees or other charges?

Depending on the refund reason, certain fees such as return shipping costs may apply. Details will be provided during the refund process.

Q5: Will the refund be processed to my original payment method?

Yes, refunds will be issued back to the original payment method used during purchase once approved.

Return policy

Q1: Can I return an item?

Yes, you can return items that meet our return conditions. Please review the specific criteria before initiating a return.

Q2: What conditions must be met for returns?

Items must be returned within 14 days of receipt, in their original condition, unused, and with all original packaging and accessories.

Q3: Can I return or exchange an opened or used item?

For hygiene and safety reasons, opened or used items generally cannot be returned or exchanged unless they are defective or damaged upon arrival.

Q4: How long does it take to process a return?

Once we receive and inspect the returned item, the return process typically takes 7 to 10 business days.

Q5: Can I return an item if it is damaged or defective?

Yes, damaged or defective items are eligible for return or exchange. Please contact us immediately with photos and order details to initiate the process.

Special circumstances

Q1: Are any items not eligible for refund or return?

Certain items, such as opened or used sex dolls and intimate products, are not eligible for refund or return due to hygiene reasons, unless they arrive damaged or defective.

Q2: Can I return the product if I don't have the original packaging?

Returns without the original packaging may not be accepted, as packaging protects the product during transit and helps verify the item’s condition.

Q3: Do you support exchanges instead of refunds?

Yes, we offer exchanges for eligible products. Please contact customer support at support@evolova.com to arrange an exchange.

Q4: If the refund period for a product has expired, can I still apply for a refund?

Refund requests made after the refund period has expired are generally not accepted. However, please contact us to discuss your situation; we will consider each case individually.

Common Questions

Q1: Why should you purchase a realistic sex doll torso?

A realistic sex doll torso offers a compact, lightweight, and affordable option while providing lifelike textures and features that enhance user experience and satisfaction.

Q2: What should you know when buying a sex doll torso?

Consider material quality (TPE or silicone), weight, size, and maintenance requirements. Also, check for realistic details and accessories to ensure it meets your preferences.

Q3: What effect does sweat have on TPE and silicone dolls

Sweat can cause staining and deterioration if not cleaned promptly. It’s important to clean your doll after use to prevent damage caused by sweat or body oils.

Q4: Can silicone or TPE sex dolls be soaked in water for cleaning?

Silicone dolls can usually tolerate gentle soaking, but TPE dolls should not be fully submerged to avoid water entering joints or internal structures. Always follow specific care instructions.

Q5: Will pinch marks affect the appearance and function of silicone or TPE sex dolls?

Pinch marks may appear temporarily after pressure but usually fade with gentle massage or warming. Deep or prolonged indentations can affect appearance, so proper handling and storage are important.

Reasons for purchase

Q1: Why Mini Sex Dolls Are the Perfect Choice for You?

Mini sex dolls are compact, lightweight, and easy to store, making them ideal for users with limited space or those seeking portability without compromising on realism.

Q2: Why choose a BBW sex doll?

BBW (Big Beautiful Woman) sex dolls celebrate fuller, curvier body types, providing a unique tactile experience and aesthetic that appeals to many users who prefer voluptuous figures.

Q3: Why choose a big breast sex doll?

Big breast sex dolls offer enhanced visual appeal and a realistic, satisfying tactile experience for those who enjoy pronounced curves and fuller busts.

Q4: Why Can't Men Resist Big Ass Sex Dolls?

Big ass sex dolls provide enhanced realism and stimulation focused on the hips and buttocks, which many find highly pleasurable and visually attractive.

Q5: Why choose a life-size sex doll?

Life-size sex dolls offer a complete, immersive experience with full-body realism and weight, providing intimacy that closely mimics real human interaction.

Sexual health

Q1: What are the benefits of masturbation?

Masturbation can help relieve stress, improve sleep quality, enhance mood, and increase sexual awareness and satisfaction.

Q2: What pleasure can sex bring?

Sexual activity can provide physical pleasure, emotional connection, and release of endorphins that promote well-being and reduce anxiety.

Q3: Can using a sex doll torso help me relax and reduce stress?

Yes, many users find that interacting with a sex doll torso offers a comforting and stress-relieving experience, promoting relaxation and emotional comfort.

Q4: Can sex dolls be used to treat erectile dysfunction?

Sex dolls can serve as a non-medical aid to help individuals become more comfortable with intimacy and improve confidence, but they are not a substitute for professional medical treatment.