Delivery & Logistics

Evolova Global Shipping

Q: How long does shipping take?

Overseas warehouse stock: 3-7 business days.Non-overseas-warehouse items: Usually 3-15 business days.Factory customization: Special cases may take 7-20 business days.Remote areas: Delivery may take 15-20 business days depending on local carrier coverage.

Q: Will I pay customs duties?

United States: No import taxes or fees.Most EU countries: Standard orders typically ship duty-free from our EU warehouse.Other regions: Duties, VAT, or clearance fees may apply. For selected destinations, Evolova may share up to 50% of customs duties — contact support for details.

Welcome to the Evolova shipping center. Find delivery times, carriers, discreet packaging details, and regional information for your order.

Shop In-Stock How to Order

3-7

Business days — overseas warehouse

Discreet

Unmarked packaging

Tracked

FedEx / UPS / DHL

Discreet Shipping

Plain packaging — no labels, logos, or product names.

Fast, Discreet Delivery

Overseas warehouse stock arrives in 3-7 business days with full tracking.

Clear Return Support

14-day unopened returns with guided support from our team.

Secure Checkout

Shopify Payments — PCI Level 1 certified.

Shopping on Evolova

All packaging is discreet — no labels, markings, or logos on the exterior.

We operate a worldwide shipping network from overseas warehouses, with standard non-warehouse fulfillment and factory customization when needed. We always ship from the most practical available source for your order.

For the quickest delivery, browse in-stock best sellers. New customers can follow our How to Order guide for the full process.

Shipping by Region

Delivery times and carriers vary by destination. Select your region below.

Fastest

United States

In-stock overseas warehouse orders typically arrive in 3-7 business days.

Delivery: Overseas warehouse stock typically arrives in 3-7 business days
Tracking: Full tracking is emailed after dispatch
Carriers: UPS, FedEx — carrier assigned automatically; PO Box delivery not supported for torso orders
Shipping cost: Free on standard US orders
Import duties: No import taxes or fees for US addresses

If tracking has been issued but no updates are visible yet, your package may still be in ocean transit or international transfer. Tracking updates automatically after the local carrier scans it in the destination country.

EU Warehouse

European Union

In-stock overseas warehouse orders typically arrive in 3-7 business days.

Delivery: Overseas warehouse stock typically arrives in 3-7 business days
Tracking: Full tracking is emailed after dispatch
Carriers: DPD, DHL, UPS
Shipping cost: Free on standard EU orders

Extended EU

United Kingdom, Switzerland & Norway

Non-overseas-warehouse orders usually arrive in 3-15 business days; remote areas may take 15-20 business days.

Delivery: Standard non-overseas-warehouse orders usually arrive in 3-15 business days
Remote areas: Delivery may take 15-20 business days depending on local carrier coverage
Carriers: DHL, UPS
Shipping cost: Calculated at checkout
Customs: Packages may be subject to customs inspection. Duties, VAT, or clearance fees may apply and are the customer's responsibility.

If customs requests documentation, respond within one week of notification to avoid return of the parcel.

North America

Canada

Overseas warehouse stock typically arrives in 3-7 business days; other orders usually arrive in 3-15 business days.

Delivery: Overseas warehouse stock typically arrives in 3-7 business days
Other stock: Non-overseas-warehouse orders usually arrive in 3-15 business days
Remote areas: Delivery may take 15-20 business days depending on local carrier coverage
Carriers: UPS, Canada Post
Customs: Import duties or taxes may apply depending on your province

International

Asia-Pacific & Other Regions

Standard non-overseas-warehouse orders usually arrive in 3-15 business days; remote areas may take 15-20 business days.

Delivery: Standard non-overseas-warehouse orders usually arrive in 3-15 business days
Factory customization: Special factory-customized orders may take 7-20 business days
Remote areas: Delivery may take 15-20 business days depending on local carrier coverage
Carriers: UPS, 4PX, and regional partners
Shipping cost: Calculated at checkout; fees may apply
Customs: International orders may be inspected in transit. Additional duties, fees, or taxes may apply beyond our control.

For selected regions, Evolova may share up to 50% of customs duties and assist with customs communication. Contact support@evolova.com before ordering if you have questions.

Built to Order

Factory Direct (Out of Stock)

Special factory-customized orders may take 7-20 business days before delivery.

Production: Built and quality-inspected before dispatch
Delivery: Special factory-customized orders may take 7-20 business days
Remote areas: Delivery may take 15-20 business days depending on local carrier coverage
Tracking: Full tracking number emailed on dispatch

Factory orders ship in the same discreet, unmarked packaging as warehouse orders. If tracking has been issued but no updates are visible yet, the package may still be in ocean transit or international transfer.

Discreet Packaging

Your privacy matters — every order ships in plain, unmarked packaging.

Exterior boxes carry no product branding, explicit labels, or Evolova logos. The sender name on shipping labels is neutral. Inside, products are packed securely with protective materials.

On arrival, inspect your package promptly. Report any shipping damage to support@evolova.com within 48 hours with photos.

Inside Our Warehouse

From factory QC to overseas stock — how your order is prepared.

Every Evolova torso is inspected at our factory before dispatch. In-stock inventory is held at our US and EU warehouses for fast regional delivery. Out-of-stock models are built fresh and shipped directly.

Learn about our warehouses →

Customs & Duties Notice

If your address is outside the US or EU, local authorities may impose import duties, VAT, clearance fees, or taxes beyond our control — these are the customer's responsibility unless otherwise stated.

Packages may be randomly inspected by customs in transit. If documentation is requested, upload clearance documents within one week of notification to avoid return of the parcel. If tracking has been issued but no updates are visible yet, your package may still be in ocean transit or international transfer and will update after local carrier scanning.

Shipping FAQ

Common questions about delivery, tracking, and customs.

Overseas warehouse stock: 3-7 business days.

Non-overseas-warehouse items: Usually 3-15 business days.

Factory customization: Special cases may take 7-20 business days.

Remote areas: Delivery may take 15-20 business days depending on local carrier coverage.

Yes. All Evolova orders ship in plain, unmarked boxes — no product labels, logos, or explicit markings on the exterior.

We use UPS, FedEx, DHL, DPD, 4PX, and regional carriers depending on your destination. The carrier is assigned automatically — customer selection is not available. You receive a tracking number by email when your order ships.

If your tracking number has been issued but no updates are visible yet, your package may still be in ocean transit or international transfer. Tracking will update automatically once it reaches the destination country and is scanned by the local carrier.

Yes. Provide the store address at checkout or contact support@evolova.com before your order ships.

United States: No import taxes or fees.

Most EU countries: Standard orders typically ship duty-free from our EU warehouse.

Other regions: Duties, VAT, or clearance fees may apply. For selected destinations, Evolova may share up to 50% of customs duties — contact support for details.