Evolova offers free worldwide shipping ensuring a smooth and convenient shopping experience. Our goal is to deliver your order as quickly and securely as possible.

Due to import regulations, we are unable to ship to the following regions:

We provide fast and reliable delivery from our US and European warehouses:

· US Warehouse: Orders are processed within 24–48 hours (business days) and delivered within 3–5 business days.

· EU Warehouse: Orders are processed within 24–48 hours (business days) and delivered within 3–7 business days.

· If the selected item is out of stock locally, it will be shipped directly from our factory, which usually takes around 3 weeks.

Need delivery to a FedEx/UPS/USPS store? Simply provide the store address at checkout or notify us before shipment.

Evolova works with FedEx, UPS, and USPS to ensure safe, timely, and reliable delivery for all customers.

Duty-Free Countries/Regions

· United States: No import taxes or fees

· Europe: Most EU countries including UK, Germany, France, Netherlands Spain, Italy, etc.

· Asia: Taiwan, Japan, Malaysia

Singapore

Canada, Australia, Norway

Switzerland, South Africa, and others For these regions, Evolova will share up to 50% of customs duties and handle communication with customs

on your behalf.

· Once your order is shipped, you will receive a tracking number via email.

· You can track your order here:

· Tracking updates may take 2–3 days to appear. If no update is shown after this period, please contact us at Support@evolova.com.

All dolls are shipped in plain unmarked boxes with no product details displayed, ensuring 100% privacy and discretion.

· If the box is damaged, take photos or videos to file a claim with the carrier.

· Even if the box looks fine, we

recommend inspecting the product inside.

· If any damage is found, record it and contact us immediately.