Returns & Warranty

Returns Policy

14-day returns on unopened items. Return shipping paid by customer. 90-day defect coverage.

Contact Support Help Center

14 Days

Return window

90 Days

Defect coverage

Customer

Pays return shipping

14-Day Returns
90-Day Warranty
How to Return

Overview

We stand behind every Evolova product with clear return and warranty terms.

Unopened products may be returned within 14 days of delivery. Return shipping costs are borne by the customer. Defective or damaged-on-arrival items are handled under our 90-day quality guarantee. Always contact support@evolova.com for return authorization before shipping any item back.

14-Day Return Window

Unused, unopened items in original condition.

You may return your Evolova product within 14 days of delivery, provided it is unopened and unused in its original, complete packaging.

The return window closes 14 days from the date the product is delivered or received by a third party you designate.

Hygiene note: Due to health regulations, opened intimate products may not be eligible for return. Contact support@evolova.com before returning any opened item.

Return shipping: The cost of return shipping is borne by the customer.

Defects & Quality Guarantee

90-day coverage for manufacturing defects.

If your product arrives defective or damaged, contact us within 90 days with photos and your order number. We will arrange a replacement or repair at no additional cost.

Defective or damaged-on-arrival items are covered under our quality guarantee — not subject to the standard return restocking fee.

See our Quality Assurance page for certification details.

How to Start a Return

Contact support first — we'll guide you through each step.

Email support@evolova.com with your order number and reason for return.
Wait for return authorization and the return shipping address.
Pack the item securely in its original, unopened packaging.
Ship to the address we provide at your own expense and share tracking.

Return shipping cost is borne by the customer. Refunds are processed after we receive and inspect the returned product. A 15% restocking fee applies to approved standard returns. Do not return any package without prior authorization from our support team.

Policy Highlights

14-Day Unopened

Returns accepted within 14 days if unopened.

90-Day Warranty

Defect and damage coverage.

Customer Pays Return

Return shipping cost borne by customer.

Returns FAQ

Due to hygiene regulations, opened intimate products generally cannot be returned. Contact support before shipping any opened item — we'll review your case individually.

Contact support@evolova.com within 90 days with photos. Defective or damaged-on-arrival items are covered under our quality guarantee at no restocking fee.

The customer bears the direct cost of return shipping. We will provide the return address after you receive authorization from support@evolova.com.

Refunds are issued after we receive and inspect the return. Processing typically takes 5–10 business days depending on your payment method. A 15% restocking fee applies to approved standard returns.