Returns & Warranty

Returns Policy

14-day unopened returns with guided support. Customer pays return shipping; restocking fee may apply. 90-day defect coverage.

Contact Support Help Center

14 Days

Unopened returns

90 Days

Defect coverage

2 Days

Approved refund processing

14-Day Unopened Returns
90-Day Warranty
How to Return

Overview

We stand behind every Evolova product with clear return, refund, and warranty support.

Unopened products may be returned within 14 days of delivery when unused and in original complete packaging. Return shipping costs are borne by the customer, and a restocking fee may apply to approved standard returns. Defective or damaged-on-arrival items are handled under our 90-day quality guarantee. Once a refund is approved by Evolova, we process it within 2 business days. Always contact support@evolova.com for return authorization before shipping any item back.

14-Day Unopened Returns

Clear return support for unopened, unused items.

You may return your Evolova product within 14 days of delivery, provided it is unopened, unused, and in its original complete packaging.

Return shipping: The cost of return shipping is borne by the customer. Approved standard returns may be subject to a restocking fee.

Hygiene note: Due to health regulations, opened intimate products are generally not eligible for return unless the issue is confirmed by Evolova as a defect or shipping damage. Contact support@evolova.com before returning any item.

Defects & Quality Guarantee

90-day coverage for manufacturing defects.

If your product arrives defective or damaged, contact us within 90 days with photos and your order number. We will arrange a replacement or repair at no additional cost.

Defective or damaged-on-arrival items are covered under our quality guarantee — not subject to the standard return restocking fee.

See our Quality Assurance page for certification details.

How to Start a Return

Contact support first — we'll guide you through each step.

Email support@evolova.com with your order number and reason for return.
Wait for return authorization and the return shipping address.
Pack the item securely in its original, unopened packaging.
Ship to the address we provide at your own expense and share tracking.

Return shipping cost is borne by the customer. Refunds are processed after we receive and inspect the returned product. A restocking fee applies to approved standard returns. Do not return any package without prior authorization from our support team.

Refund timing: Once a refund is approved by Evolova, we process it within 2 business days. Final posting time may depend on your payment provider or bank.

Policy Highlights

14-Day Unopened

Guided returns for unopened items.

90-Day Warranty

Defect and damage coverage.

Return Costs Clear

Customer pays return shipping; restocking fee may apply.

Returns FAQ

Due to hygiene regulations, opened intimate products generally cannot be returned. Contact support before shipping any opened item — we'll review your case individually.

Contact support@evolova.com within 90 days with photos. Defective or damaged-on-arrival items are covered under our quality guarantee at no restocking fee.

The customer bears the direct cost of return shipping. A restocking fee may apply to approved standard returns. We will provide the return address after you receive authorization from support@evolova.com.

Once a refund is approved by Evolova, we process it within 2 business days. Final posting time may depend on your payment provider or bank. A restocking fee may apply to approved standard returns.