Shipping Policy

Helping you understand Evolova's transportation policy
About us
New to evolova
Return and Return Policy
Payment Method
Shipping Policy
About us
New to evolova
Return and Return Policy
Payment Method
Shipping Policy
Worldwide Free Shipping

Evolova offersfree worldwide shippingensuring a smooth and convenient shopping experience. Our goal is to deliver your order as quickly and securely as possible.
ShippingRestrictions

Due to import regulations, we are unable to ship to the following regions:

Islamic countries, India, Africancountries, and South Americancountries.
In-Stock Doll Shipping

We provide fast and reliable delivery from ourUS and European warehouses:

· US Warehouse:Orders are processed within 24–48 hours (business days) and delivered within 3–5 business days.

· EU Warehouse:Orders are processed within 24–48 hours (business days) and delivered within 3–7 business days.

· If the selected item is out of stock locally, it will be shipped directly from our factory, which usually takes around 3 weeks.Need delivery to a FedEx/UPS/USPS store? Simply provide the store address at checkout or notify us before shipment.
Shipping Partners

Evolova works withFedEx,UPS, andUSPSto ensure safe, timely, and reliable delivery for all customers.Duty-Free Countries/Regions

· United States:No import taxes or fees

· Europe:Most EU countries including UK, Germany, France, Netherlands Spain, Italy, etc.

· Asia:Taiwan, Japan, MalaysiaSingaporeCanada, Australia, NorwaySwitzerland, South Africa, and others For these regions, Evolova will share up to 50% of customs duties and handle communication with customson your behalf.
Order Tracking

· Once your order is shipped, you will receive a tracking number via email.

· You can track your order here:

https://www.17track.net/en

· Tracking updates may take 2–3 days to appear. If no update is shown after this period, please contact us at Support@evolova.com.
Discreet Packaging

All dolls are shipped inplain unmarked boxeswith no product details displayed, ensuring100% privacy and discretion.
Order Inspection

Please check your package carefully upon delivery:· If the box is damaged, take photos or videos to file a claim with the carrier.· Even if the box looks fine, werecommend inspecting the product inside.· If any damage is found, record it and contact us immediately.